Promoting Self Service Channels

Give staff the confidence to promote self-service to your customers

 

What client questions will it answer?

  • How can my staff to help increase use of self service?

  • How can I improve my staff's understanding of the benefits of self service?

 

Who will benefit from it?

  • Customer facing staff

Format and Topics

​This half-day program is aimed at equipping front line staff, particularly contact centre agents, with the knowledge and skills to effectively promote self-service channels. Topics include:

  • Investing the customer's ability to access self-service tools.

  • Discovering the customer's propensity to utilise self service.

  • Educating the customer on how to use self-service online or over the phone.

  • Promoting the benefits of self-service, including 24/7 access, no wait times and simplicity.

As a result of this, attendees will have the ability to promote self-service channels and educate customers on how to use them.

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+61 407 889 987

© Isabella Villani 

    Australia