Restoring Customer Relationships 

To help develop advanced skills in restoring customer relationships. 

 

What client questions will it answer?

​How can you explore strained and establish framework and focus on restraining customer relationships resulting in improved customer experience, customer satisfaction and retention?

 

Who will benefit from it?

  • All staff who interact with internal and or external customers 

 

Topics

  • Delivering exceptional customer experiences 

  • CX ecosystem in an organisation 

  • The role you'll play in the customer experience ecosystem 

  • Becoming customer centric

    • Who are your customers?

    • Understanding customer expectations

  • Strategies to restore relationships with customers 

 

Learning Outcomes

This workshop is for all staff in internal or external customer facing roles, as well as professionals in team leadership and management professionals looking to develop and advance their skills sets with the latest best practice techniques.

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    Australia