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Isabella Villani is a thought leader in customer experience (CX) strategy and transformation. Renowned for leading high-performing teams, she is greatly sought after as a speaker at industry forums and events around the world. Isabella is a published author with globally recognition for her two books Good to Great CX and Transform Customer Experience (www.isabellavillaniauthor.com).
As the founder and Chief Customer Officer of Exceed Global (www.exceedglobal.com), Isabella has earned an international reputation for her infectious passion. With more than 20 years of experience at the forefront of CX, she provides consultancy services to companies in banking and finance, telecommunications, health, utilities, as well as government and not-for-profit organisations.
She is certified in Six Sigma (Black Belt), Kaizen, Systems Thinking Design, Agile and CompTIA Project Management; has a bachelor’s degree in Speech Pathology from La Trobe University; is a graduate member of the Australian Institute of Company Directors (GAICD); and holds several board positions, including as a Non-Executive Director of Waterpool Trading and Retail Advisory Board member for Save the Children Australia.