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bio

Isabella Villani is a thought leader in customer experience (CX) strategy and transformation. Renowned for leading high-performing teams, she is greatly sought after as a speaker at industry forums and events around the world.  Isabella is a published author with globally recognition for her two books Good to Great CX and Transform Customer Experience (www.isabellavillaniauthor.com).

As the founder and Chief Customer Officer of Exceed Global (www.exceedglobal.com), Isabella has earned an international reputation for her infectious passion. With more than 20 years of experience at the forefront of CX, she provides consultancy services to companies in banking and finance, telecommunications, health, utilities, as well as government and not-for-profit organisations.

She is certified in Six Sigma (Black Belt), Kaizen, Systems Thinking Design, Agile and CompTIA Project Management; has a bachelor’s degree in Speech Pathology from La Trobe University; is a graduate member of the Australian Institute of Company Directors (GAICD); and holds several board positions, including as a Non-Executive Director of Waterpool Trading and Retail Advisory Board member for Save the Children Australia.

list of popular topics

The Speaking page explains the topics in greater detail. If you would like Isabella to speak about a particular topic please do not hesitate to contact her and she can customise her presentation to suit your unique needs. 

01/

Delivering Great CX today and into the future.

04/

Good to Great CX.

07/

The Future of Customer Experience.

10/

Welcome to the age of empathy.

13/

Be the voice of your Customer.

02/

Honing a successful customer experience strategy within your organisation.

05/

Leveraging Customer Journey Mapping to Deliver you CX.

08/

Customer Journey Mapping.

11/

Smart CX Design to improve business outcomes.

14/

Game changing CX starts with superior employee experience.

03/

The art of story telling to align your business.

06/

Extending Your Brand and CX into the Digital Marketplace.

09/

The art of story telling to deliver Great CX.

12/

What's your C(X) Factor?

15/

Omnichannel customer experience: From startegy to delivery.

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© Isabella Villani 

    Australia