WHAT IS CUSTOMER EXPERIENCE (CX)?

‘Customer experience (CX) is the product of an interaction between an organisation and a customer over the duration of their relationship ... A good customer experience means that the individual’s experience during all points of contact matches the individual’s expectations.’

ABOUT THE BOOK

In this ground-breaking book, industry strategist Isabella Villani offered practical advice, case studies and templates to give you a head start in designing, implementing and sustaining a 'wow' customer experience. This 'how-to' guide leveraged industry data and insights to help you build new approaches that will transform your organisation’s CX from good to great.

*Good to Great CX is no longer available for purchase.

  • LinkedIn - Grey Circle
  • Facebook - Grey Circle
  • Twitter - Grey Circle
  • YouTube - Grey Circle
  • Instagram - Grey Circle

+61 407 889 987

© Isabella Villani 

    Australia