Customer Experience Training Programs for Front Line Staff
Ensure your staff understand how their behaviour links to customer experience and satisfaction
What client questions will it answer?
How can i improve customer satisfaction.
How staff understand the role they play in keeping our customers satisfied and loyal.
Who will benefit from it?
Staff interacting with internal and external customers.
Format and Topics
This half-day training workshop provides staff with the key insights into how they can deliver exceptional customer service to their customers- whether its over the phone, in stores or as part of an organisation's back-office operations. Attendees will develop a comprehensive understanding of:
Aligning the customer experience to your brand.
Defining best practice customer experience.
Linking customer service practices to your organisations values.
Delivering exceptional customer service.