Speaking
Keynotes, workshops, executive briefings, conference chairing, MC and panel roles, in person or virtual.
Explore speakingKeynote speaker, author and adviser
Helping organisations win and keep customers in the age of AI.
Isabella Villani is one of Australia's leading customer experience speakers and a two-time globally published author, with more than 20 years advising boards, CEOs and executive teams.
2
globally published books on customer experience
20+
years in customer experience and transformation
GAICD
with an Order of Merit
Clients through Exceed Global include
- Telstra
- NAB
- Westpac
- ANZ
- IAG
- Medibank
- Service NSW
Work with Isabella
Speaking, books and advisory.
Books
Two books on customer experience, with bulk orders and custom editions for your team, customers or event.
See the books
Advisory and training
Strategy, customer experience and capability building, delivered with the Exceed Global team.
Explore advisoryExplore trainingSpeaking
Eight signature keynotes.
Every topic can run as a keynote, workshop, executive briefing, panel or virtual session, tailored to your audience and industry. Topics can be blended into a custom keynote.
Check availability- Welcome to the Age of Empathy: Keeping the Human Touch as AI Reshapes Your Business
- Customer First, AI Enabled: The Future of Customer Experience
- Who Is Checking the AI? What Boards and Executives Should Settle Before Saying Yes
- The Rise of Agentic AI: When Your Customer Is a Machine
- Good to Great CX
- Transform Customer Experience: From Strategy to Execution
- Game-Changing CX Starts with Employee Experience
- The CX Money Story: Proving Experience Pays
Also available: Don’t Answer AI with AI, Customer Journey Mapping that Delivers, Personalisation Without the Creep Factor, and Digital Experience Reimagined.
See every topic and what audiences take away
Books
Transform Customer Experience
How to achieve customer success and create exceptional CX. Published by Wiley.
A guide to putting your customer first, from planning to execution: developing your CX strategy, aligning your culture around it, mapping your customers' journeys and responding to trends such as artificial intelligence.
‘Transform Customer Experience … is absolutely jam-packed with the latest thinking, the most competitively successful ideas and practical case studies from around the world.’
Also by Isabella
Good to Great CX
Practical advice, case studies and templates for designing, implementing and sustaining a ‘wow’ customer experience. Published by Major Street Publishing. This title is not for sale.
On stage
Keynoting, chairing and facilitating at major events.
- ACEM Day 2025Keynote
- Verint annual conference900 delegates
- Aspect ACE conference, Orlando1,000+ international delegates
- Acquia Engage Asia PacificConference
She thoroughly researched our company and audience to ensure her topic and presentation would resonate. We had some of our highest engagement rates ever, with our attendance targets almost doubled.
About
Founder, author and board director.
Isabella is founder and Executive Chair of Exceed Global, the advisory, training and talent firm she established in 2011. Her keynotes draw directly on live consulting work, so audiences hear what is working right now.
- Graduate of the Australian Institute of Company Directors, Order of Merit
- Deputy Chair of GMB Water and a director of DV Safe Phone
- Books distributed to more than 10,000 retailers worldwide
- Lean Six Sigma Black Belt and executive coaching qualifications
Enquire
Tell us about your event.
A keynote, a workshop, a panel or an executive briefing. Send the details and Isabella will come back with availability and a quote.