Acknowledgements

A special thanks to Don Peppers for writing the foreword and sharing his reflections on his CX experiences. I am also grateful for the other CX experts who contributed to this book. They are all talented individuals who have told amazing stories in Transform Customer Experience. 

DON 

PEPPERS

Best-selling author and global CX authority.

ANTHONY 

ABOUD

Former Chief Operating Officer & Chief of Change at ME Bank

CASSIE

McINNES

Customer Service Program Lead at the Australian Red Cross Blood Service.

FERGUS

BUGG

Former Head of Global Operations at Etihad Airways.

STEVE COLLIER

Head of Transformation at the Bank of Ireland.

JOHN

NAGLE

CEO of Insurances & Care.

JANE

KING

Deputy Commissioner for Enterprise Culture, Change & Innovation at ATO.

MICHAEL

CLARK

Executive Director for Technology & Innovation at the Australian Fair Work Ombudsman.

STACEY 

ALLINSON

Head of the Australian & New Zealand Contact Centre at Miele.

ROWENA 

MORROW

Manages Transformation for Local Government.

IAN

BAILEY

Former Managing Director of Kmart Australia.

SHARIFE

RAHMANI

Chief Operating Officer at Energy Safe Victoria.

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ABOUT THE AUTHOR
Isabella is a thought leader who has worked for more than 20 years in CX. This book draws on her experience in CX strategy and transformation, in organisations from banking to retail, government to telecommunications, and energy to health. Founder and Chief Customer Officer of Exceed Global, she has earned a global reputation as a speaker and is recognised for her infectious passion. 
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