A special thanks to Don Peppers for writing the foreword and sharing his reflections on his CX experiences. I am also grateful for the other CX experts who contributed to this book. They are all talented individuals who have told amazing stories in Transform Customer Experience.
Best-selling author and global CX authority.
Former Chief Operating Officer & Chief of Change at ME Bank
Customer Service Program Lead at the Australian Red Cross Blood Service.
Former Head of Global Operations at Etihad Airways.
Head of Transformation at the Bank of Ireland.
CEO of Insurances & Care.
Deputy Commissioner for Enterprise Culture, Change & Innovation at ATO.
Executive Director for Technology & Innovation at the Australian Fair Work Ombudsman.
Head of the Australian & New Zealand Contact Centre at Miele.
Manages Transformation for Local Government.
Former Managing Director of Kmart Australia.
Chief Operating Officer at Energy Safe Victoria.