PODCASTS & WEBINARS

podcasts

Isabella Villani

Plugged and Unplanned- Episode 28: Isabella Villani

"CEO Tony Nash sits down to chat with Isabella Villani author of 'Transform Customer Experience'. The ultimate guide to putting your customer first  in which Isabella shows how you can implement a customer strategy from planning to execution. 

In this episode, Tony and Isabella chat about the importance of customer experience, how Isabella grew her expertise in the area, her writing process and more".

Isabella Villani

Plugged and Unplanned- Episode 29: Isabella Villani

"Welcome back to Plugged & Unplanned! Today’s episode sees Booktopia’s CEO Tony Nash sitting down to chat with Isabella Villani, author of Transform Customer Experience. It is the ultimate guide to putting your customer first in which Isabella shows how you can implement a customer strategy from planning to execution.

In this episode, Tony and Isabella chat about her approach to work, what’s on the horizon and much more".

Plugged and Unplanned- Episode 30: Isabella Villani

"Welcome back to Plugged & Unplanned! This is the third and final episode with Isabella Villani, author of Transform Customer Experience. Her book is the ultimate guide to putting your customer first in which Isabella shows how you can implement a customer strategy from planning to execution.

In this episode, Tony and Isabella chat about customer expectations, the various customer experience roles, the importance of communication and more."

PP71: Isabella Villani, Exceed Global, Company Director and Chief Customer Officer

"Simon chats with Isabella Villani, Company Director and Chief Customer Officer at Exceed Global.

Exceed Global is Australia's leading CX Experience Firm. Exceed Global work with organisations helping to improve their customers experience right from the customer experience strategy all the way through to the execution".

past engagements

ACQUIA
2018 WEBINAR

I delivered a webinar ‘Extending Your Brand and CX into the Digital Marketplace’, hosted by Acquia in September 2018.  Attendees learnt how to use advances in technology to extend their traditional brand and customer experience to digital, transform their organisation and differentiate themselves in the market, as well as create innovative, creative and seamless customer experiences on every channel. The recording is still available for viewing in multiple locations, including Exceed Global’s youtube page.

TELSTRA
2016 WEBINAR

‘Enhancing your Customer Experience - Technology and Contact Centres’:  This event was attended by 200 people live and has been used for marketing purpose by Telstra.  The recording is still available for viewing in multiple locations, including Exceed Global’s youtube page.

CYARA
2018 WEBINAR

In March 2018, more than 100 CX enthusiasts from around the world tuned in to gain valuable insights into taking their customer experience from good to great.  The recording is available for viewing here.