Develop your staff and shift your organisation from good to great CX with Isabella's training and workshops.
Training your people is an essential part of delivering great CX. Ideally, you want your staff to recognise customers' problems, offer best-practice solutions, and even detect problem areas in advance.
Isabella and her team can tailor training programs and workshops to meet the needs of your organisation and its people. The training programs and workshops consist of practical advice, case studies and templates to give your team a head start in designing, implementing and sustaining a ‘wow’ customer experience. The programs bring the Good to Great CX ‘how-to’ guide to life, leveraging industry data and insights to help you build new approaches that will transform your organisation’s CX from good to great.
Training & Workshop Programs
CX for Leaders
Align your Leadership to Best Practice
The course is jam packed with strategies to uplift performance and deliver quality outcomes, while exceeding customer expectations.
Coaching for Leaders -
Futureproof your Leadership Style
This course empowers leaders to think differently and be more effective to assist employees to stay motivated and focused on their goals.
Customer Journey
Mapping
Fundamentals
This course provides an overview of Customer Journey Maps, their purpose and benefits, as well as the framework and key components.
Driving Customer Advocacy and Complaint Resolution
This program equips you with strategies to manage difficult situations and resolve complaints with the customer at heart.
Resume Writing to Get your Dream Job
The interactive course empowers you to write an amazing resume that attracts hiring managers and helps you get the job you want.
CX for Frontline Staff
Align your Business to Best Practice
This interactive course provides you with best practice techniques for delivering an exceptional customer service to your customers.
Coaching for Frontline Staff
Futureproof your
Business
This course empowers you to think differently about the importance of coaching and how it can help to remain motivated and focused on goals.
Customer Journey
Mapping for Business Professionals
This interactive course equips you with tools and templates and tips on how to run CJM workshops and use them effectively in your business.
Dealing with
Change
This training program helps analyse the difficulties when dealing with change in the workplace by minimising stress associated with change.
Writing Effective
Customer
Communications
This interactive course provides tips on how to construct written communications in a way that allows customers to best understand the message.
Embracing Diversity and Inclusion in the
Workplace
The interactive training program gives you an enhanced understanding of diversity in the workplace and raises your own self awareness.
Using Feedback to Transform your Business to the Ideal Future State
This course shows you how to engage and manage internal customer relationships to transform your business by leveraging customer insights.
Managing Vulnerable Customers and Difficult Situations
This program takes a holistic approach to customer interactions across your organisation aimed at improving your ability to deliver exceptional CX.