Develop your staff and shift your organsiation from good to great CX with Isabella's training and workshops.
Training your people is an essential part of delivering great CX. Ideally, you want your staff to recognise customers' problems, offer best-practice solutions, and even detect problem areas in advance.
Isabella and her team can tailor training programs and workshops to meet the needs of your organisation and its people. The training programs and workshops consist of practical advice, case studies and templates to give your team a head start in designing, implementing and sustaining a ‘wow’ customer experience. The programs bring the Good to Great CX ‘how-to’ guide to life, leveraging industry data and insights to help you build new approaches that will transform your organisation’s CX from good to great.
Training & Workshop Programs
Delivering Best Practice CX in Complex Situations
Managing Customers Effectively
Customer Experience Training Programs for Front Line Staff
Promoting Self-Service Channels
Customer Experience Leadership Training
Email Management Workshop
Conference Presentation - Thought Leadership in the CX space
Managing Difficult Situations
Delivering Customer Experience in a Cost-Effective Manner
Customer Experience Fundamentals for Leaders
Transform your business by leveraging Complaints insights and storytelling
Leading High-Performance Teams
Using Data to Drive Operational Efficiency and Best Practice
Call Control Techniques: Overall Picture
Staff Development Workshop
Managing Customer Relationships
Good to Great CX for Leaders
NPS: Beyond Scoring to Innovation and Best Practice
Restoring Customer Relationships
Team Leadership Development Workshop
Customer Experience Training Program -Effective conflict
