CX for Frontline Staff - 
Align your Business to Best Practice

This half-day training workshop provides you with the key insights into how you can deliver exceptional customer service to your customers – whether it is over the phone, in stores or as part of an organisation’s back-office operations.

The session is jam packed with techniques and tips you can easily apply the minute you leave the session, including using positive vocal techniques when speaking to customers, effective body language technique for face-to-face interactions and how to display empathy and connect with customers in any customer contact channel.

This workshop is ideal for all customer interfacing staff including, back-office phone, email and face-to-face team members who are looking to develop or advance the skills with the latest best practice techniques.

  • Understand customer expectations and best practice techniques to enable you to deliver a great customer experience.

  • Understand customers and their behaviours to personalise the experience and deliver positive outcomes.

  • Learn how to apply the CX Guiding Principles to all customer interactions.

  • Understand the role you have to play in creating a great customer experience and the measures of success so you can improve your performance.

  • Improve your confidence when interacting with customers.

  • Be able to positively engage with customers in a variety of situations, to ensure a great experience and outcome for your organisation.

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Delivery Method:

Half Day Virtual Classroom

All Customer Interfacing Staff

Target Audience: