Using Feedback to Transform your Business to the Ideal Future State

During this program discover how to engage with internal customers and manage internal customer relationships to transform your business by leveraging customer feedback insights.  This program will enable customer feedback and provide invaluable insights into how an organisation can change and improve.

Look at real-life case studies, key market trends and   best practice approaches and learn how to win commitment within your organisation to influence change.

This workshop is designed for participants who are looking to expand their skillset with new thinking and more strategic approaches for a deeper contribution to the organisation’s strategy or transformation agenda.  Don’t miss the opportunity to discover how to do this plus more in this interactive virtual class.

  • Understand the CX Ecosystem, the elements and interdependencies to transform customer experience.

  • Link feedback and complaints data to align with corporate strategy and transformation agendas.

  • Integrate your CX strategy and Complaint’s policy to deliver a great CX.

  • How to transform feedback into actionable insights and improvement opportunities and prioritise them.

  • Discover the power of storytelling to communicate with senior management to win commitment within your organisation to influence change.

  • Obtain best practice advice for Engaging Customers and Stakeholders.

  • Learn about methodologies used to implement change including Customer Journey Mapping.

Delivery Method:

Full Day Virtual Classroom

Leaders, Transformation Professionals, Business Analysts and Change Agents.

Target Audience: