Books
Acknowledgements.
‘A special thanks to Don Peppers for writing the foreword and sharing his reflections on his CX experiences. I am also grateful for the other CX experts who contributed to this book. They are all talented individuals who have told amazing stories in Transform Customer Experience.’
Isabella Villani
Don Peppers
Best-selling author and global CX authority
Cassie McInnes
Customer Service Program Lead at the Australian Red Cross Blood Service
Fergus Bugg
Former Head of Global Operations at Etihad Airways
Steve Collier
Head of Transformation at the Bank of Ireland
John Nagle
CEO of Insurances & Care
Jane King
Deputy Commissioner for Enterprise Culture, Change & Innovation at ATO
Michael Clark
Executive Director for Technology & Innovation at the Australian Fair Work Ombudsman
Stacey Allinson
Head of the Australian & New Zealand Contact Centre at Miele
Rowena Morrow
Manages Transformation for Local Government
Ian Bailey
Former Managing Director of Kmart Australia
Sharife Rahmani
Chief Operating Officer at Energy Safe Victoria
Roles are shown as they were when the book was published.
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