CX for Leaders
Align your Leadership to Best Practice
The course is jam packed with strategies to uplift performance and deliver quality outcomes, while exceeding customer expectations.
Program detailsTraining and workshops
From good to great CX.
Develop your staff and shift your organisation from good to great CX with Isabella’s training and workshops.
Training your people is an essential part of delivering great CX. Ideally, you want your staff to recognise customers’ problems, offer best-practice solutions, and even detect problem areas in advance.
Isabella and her team can tailor training programs and workshops to meet the needs of your organisation and its people. The programs consist of practical advice, case studies and templates to give your team a head start in designing, implementing and sustaining a ‘wow’ customer experience. They bring the Good to Great CX ‘how-to’ guide to life, leveraging industry data and insights to help you build new approaches that will transform your organisation’s CX from good to great.
Programs
Training and workshop programs.
Thirteen programs, each tailored to your organisation and delivered with the Exceed Global team.
Coaching for Leaders
Futureproof your Leadership Style
This course empowers leaders to think differently and be more effective in helping employees stay motivated and focused on their goals.
Program detailsCustomer Journey Mapping Fundamentals
This course provides an overview of customer journey maps, their purpose and benefits, as well as the framework and key components.
Program detailsDriving Customer Advocacy and Complaint Resolution
This program equips you with strategies to manage difficult situations and resolve complaints with the customer at heart.
Program detailsResume Writing to Get your Dream Job
This interactive course empowers you to write a resume that attracts hiring managers and helps you get the job you want.
Program detailsCX for Frontline Staff
Align your Business to Best Practice
This interactive course provides best practice techniques for delivering exceptional customer service to your customers.
Program detailsCoaching for Frontline Staff
Futureproof your Business
This course empowers you to think differently about the importance of coaching and how it can help you remain motivated and focused on goals.
Program detailsCustomer Journey Mapping for Business Professionals
This interactive course equips you with tools, templates and tips on how to run customer journey mapping workshops and use them effectively in your business.
Program detailsDealing with Change
This training program analyses the difficulties of dealing with change in the workplace and helps minimise the stress associated with it.
Program detailsWriting Effective Customer Communications
This interactive course provides tips on how to construct written communications so customers can best understand the message.
Program detailsEmbracing Diversity and Inclusion in the Workplace
This interactive training program gives you an enhanced understanding of diversity in the workplace and raises your own self-awareness.
Program detailsUsing Feedback to Transform your Business to the Ideal Future State
This course shows you how to engage and manage internal customer relationships to transform your business by leveraging customer insights.
Program detailsManaging Vulnerable Customers and Difficult Situations
This program takes a holistic approach to customer interactions across your organisation, aimed at improving your ability to deliver exceptional CX.
Program detailsLooking for coaching and mentoring as well? See training and coaching at Exceed Global
Testimonials
What participants say.
Understanding where to start Customer Experience Journey Mapping was a daunting task for me. After attending Exceed Global – Customer Journey Mapping Training with Isabella Villani, I am able to confidently lead and apply the process, resulting in providing exceptional customer service for our community.
One of Isabella’s great abilities is to bring the customer into the room, focusing on the individual and their experience doing business with you. Enabling you to see your organisation through the customer’s eyes and the vital role that every touch point has on providing a great customer experience.
Enquire
Tell us what you need.
A training program or a workshop. Send the details and Isabella will come back with an approach, availability and a quote.