Presentations and workshops
Isabella can deliver an engaging and passionate presentation or workshop for your team. She has worked with leading brands to assist in executing their vision and reach.
See past engagementsSpeaking
Your event is your moment.
Isabella Villani is an international keynote speaker and author in customer experience and transformation. Audiences leave with a clear, practical view of where customer and digital experience are headed in the age of AI, how to keep the human touch as they automate, and what to do about it on Monday morning.
Has spoken for
- LGPro
- ANZ
- Verint
- Genesys
- Acquia
- Telstra
- TAFE NSW
- Marcus Evans
- Cyara
- Quadient
Formats
Keynotes, workshops, chairing and panels.
Isabella is available for keynotes, workshops, board and executive briefings, conference chairing, MC and panel roles, and virtual sessions. She is based in Melbourne and speaks throughout Australia and internationally.
Conferences and seminars
Engage Isabella to host, chair or talk about CX at your next conference or seminar, and draw on her extensive experience and on-stage presence.
See popular topicsPodcasts and webinars
Invite Isabella onto your next podcast or webinar to share her insights on customer experience, employee engagement and business transformation.
See podcasts and webinars‘Your audience’s time is precious, so I will work with you to make the occasion both memorable and valuable. We will spend time together to establish the right message and delivery approach, and customise the presentation to the event and your audience.’
Isabella researches the client, the audience and the industry before she steps on stage. When she closes a conference she sits in on the sessions before hers and weaves their threads into her keynote, so the program finishes as one story.
Showreel
See Isabella on stage.
90 seconds of Isabella keynoting and on panels, including SCA (Vic) Symposium 2026 and The Geelong Club.
Check availabilityPopular topics
Signature keynotes.
Every topic can run as a keynote, workshop, board or executive briefing, panel or virtual session, tailored to your audience and industry.
See all topics- Welcome to the Age of Empathy: Keeping the Human Touch as AI Reshapes Your Business
- Customer First, AI Enabled: The Future of Customer Experience
- Who Is Checking the AI? What Boards and Executives Should Settle Before Saying Yes
- The Rise of Agentic AI: When Your Customer Is a Machine
- Good to Great CX
- Transform Customer Experience: From Strategy to Execution
- Game-Changing CX Starts with Employee Experience
- The CX Money Story: Proving Experience Pays
Testimonials
What event organisers say.
Kentico Connection APAC 2026
Bella closed Kentico Connection APAC 2026 with a keynote that brought the whole day together. She took a room of digital leaders, marketers and agency partners from where AI is heading to what to do on Monday morning, with real customer experience stories and a clear message: start with the customer, then let AI do the heavy lifting. She was also a thoughtful voice on our AI panel. The feedback from our customers and partners has been very positive. I would recommend Bella to any organisation looking for a speaker or moderator who delivers substance as well as energy.
SCA (Vic) Symposium 2026
Isabella was excellent and had clearly done her research and integrated her CX presentation into OC very well.
The Geelong Club business breakfast 2026
Bella’s keynote on the Age of Empathy was a standout for our business breakfast. She brought real-world customer experience insight together with a clear message on what boards and executives need to do about it, and she held a room of directors and senior leaders from start to finish. The feedback from our members and guests has been very positive. I would recommend Bella to any organisation looking for a keynote speaker who delivers substance as well as energy.
Acquia live webinar
Isabella recently produced outstanding results for Acquia during a live webinar, ‘Extending Your Brand and CX into the Digital Marketplace’. She thoroughly researched our company and audience to ensure her topic and presentation would resonate. We had some of our highest engagement rates ever, with our attendance targets almost doubled. Isabella was a delight to work with from start to finish and we’ve engaged her for some future activities.
LGPro Customer Experience Conference
I am writing to thank you most sincerely for presenting the Opening Keynote Address and facilitating a panel session at the 2021 LGPro Customer Experience Conference. We have received positive feedback from participants attending both your keynote and facilitated panel session and the insights that you offered.
Cummins Asia Pacific keynote
I just wanted to thank you very much for the session this morning. Was certainly the ‘sugar hit’ I was after and really brought a lot of what we’d been through the previous 3 days together. The link between employee experience and customer experience also really resonated with the group.
Government Customer Service Summit
The best speaker of the day. Very knowledgeable, energetic, knows the business, knows the clients. Fantastic!!An exceptionally energetic, positive and engaging presenter. All content and activities were highly relevant and interesting.Engaging and accessible session for everyone. Keen to read her book now!This was a great session. Has been very inspiring to see this energy!
Customer Experience Breakfast Briefing
Attending a Customer Experience Breakfast Briefing, and listening to Isabella Villani talking about the future of CX … The paradigm shift, the opportunity for all industries is real. A great thought-provoking morning.
LGPro Customer Experience Conference
Thank you for your valuable contribution, Isabella. You are a dynamo!
LGPro Customer Experience Conference
Great session with many insightful takeaways!
For event organisers
Speaker kit for your event.
Everything you need to brief your committee, build your program and introduce Isabella on the day.
Speaker kit 2026–27
Isabella’s profile, talking points, selected engagements and what clients say, in four pages.
Download the speaker kit (PDF, 4 MB)Event briefing checklist
The details Isabella asks for before she steps on stage. Fill it in, or use it as the agenda for a briefing call.
Download the checklist (PDF)Bio and photos
Isabella’s full bio and high-resolution photos for your program, website and social posts.
See bio and photosBooks for your delegates
Pair a keynote with the book.
Isabella can build a package to suit your event, combining a keynote, workshop or conference chair role with copies of Transform Customer Experience.
See sample packagesEnquire
Tell us about your event.
A keynote, a workshop, a panel or an executive briefing. Send the details and Isabella will come back with availability and a quote.