Book extract
Leading CX from the top
A three-page extract from Transform Customer Experience on cascading CX from the board and C-suite, the CX leader and CX champions.
Download the extract (PDF)Resources
Free resources.
Downloads from Isabella’s book and her speaking work, and articles she has written.
For event organisers
Speaker kit 2026–27
Isabella’s profile, talking points, selected engagements and what clients say, in four pages.
Download the speaker kit (PDF, 4 MB)For event organisers
Event briefing checklist
The details Isabella asks for before she steps on stage.
Download the checklist (PDF)Listen, watch and read
More from Isabella.
Writing
Articles by Isabella.
Effective customer experience: how to create an effective CX strategy in government
How to build a customer experience strategy for a government agency.
Education, the great CX and EX secret
An edition of the Exceed Global CX eNews on the part education plays in customer and employee experience.
All of Isabella’s articles
Every article on LinkedIn, including past editions of the Exceed Global CX eNews from 2015 to 2019.
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Get in touch.
Speaking, books, training or advisory. Send a message and Isabella will come back to you.