Advisory
World class through great customer experience.
Isabella empowers Australian enterprises and government to become world class through great customer experience.
Based in Australia, Exceed Global was founded in 2011 by Isabella Villani. Client focused, the team provides innovative and best practice solutions to help businesses solve problems, gain market advantage and operational excellence, and increase profitability. They listen to clients’ unique needs, and collaborate and engage to deliver tailored outcomes.
Clients leverage Exceed Global’s extensive experience and industry expertise as strategic advisors. Key areas include strategy and planning, customer experience, operations and technology. Clients also rely on the firm’s talent management expertise and networks to provide the most suitable candidates in the market, spanning executive, permanent, contract and volume placements.
The team is agile and multi-disciplined, delivering both strategy and implementation solutions across industries including financial services, government, not-for-profit, health, telecommunications, retail, information technology, education and utilities. Exceed Global has worked with many of the country’s leading corporations and most complex government departments.
Consulting services
Eight ways to work together.
From strategy through to execution, delivered by Isabella and the Exceed Global team.
Exceed Global’s clients
Organisations the team has worked with.
Utilities and telco
Banking, finance and insurance
Testimonials
What clients say.
In 2013, I engaged Villani Consulting to assist with defining the customer experience we were seeking to provide … This approach enabled Villani Consulting to provide timely and valuable feedback which informed and assisted the FWO to endorse a Customer Experience Strategy that drives and defines our engagement with customers today … I have no hesitation in recommending Villani Consulting for further work related to customer contact and customer experience.
Villani Consulting has been able to take my business challenge and provide context, ideas and sensational value to my team and the broader business … Their sage advice and professionalism has helped lift us to a higher level of service, which is what our customers, internal and external, want.
Exceed Global has undertaken a number of diverse projects for the retail arm of the business … Led by Isabella Villani, the outcomes are highly practical and targeted and have directly led to improved financial performance and enhanced customer satisfaction … I can highly recommend Isabella for any retail project that requires strategy support, performance improvement, change management and customer engagement improvement.
With Villani’s assistance, we were able to accomplish this task on time and under budget, a feat virtually unheard of in my line of work. Their staff were highly knowledgeable, honest, collaborative, hard working, and helped us deliver an excellent product … I would recommend them highly for ICT-related work.
Exceed Global was formerly known as Villani Consulting.
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Tell Isabella where you are and where you want to be, and she will come back with an approach.