8 October 2026
SCA (Vic) Symposium
Closing keynote for Victoria’s strata industry.
Marvel Stadium, Melbourne
Speaking
Past engagements.
Isabella has keynoted, chaired and facilitated at major business and technology events in Australia and overseas.
2026 program
On stage in 2026.
9 October 2026
The Geelong Club business breakfast
Keynote for directors and executives: Welcome to the Age of Empathy.
Geelong
15 October 2026
Kentico Connection APAC
AI panel and closing session.
Sydney
LG Professionals SA Annual State Conference, 2024
2025
ACEM Day 2025
Isabella delivered the keynote ‘Transforming Member Experience’, translating customer experience thinking into member experience for a professional body.
2024
Change Management Institute
Isabella guided members through embracing an enterprise-wide customer experience transformation.
LG Professionals SA Annual State Conference
A keynote to 300 delegates from South Australian local government.
2023
Local Government Professionals Australia, NSW
2021
ARCA Credit Summit 2021
A 90-minute workshop for 200 members: ‘Hardship Implementation: Transforming Customer Experiences’.
LGPro Customer Experience Conference
Isabella gave the opening keynote, ‘How to build Customer Centricity by Focusing on Employee Experience and Engagement’, a case study of the cultural transformation journey at the Department of Defence. She also facilitated a panel of the day’s speakers on the conference theme, ‘Outside In: How to build and scale customer centricity’.
Clariden ANZ Customer Advocacy and Complaints Resolutions Virtual Forum
Her topic, ‘Transforming Customer Experience Through Driving Customer Advocacy and Complaint Resolution’, was presented to attendees across the Asia Pacific region.
2020
LGPro Conference
Isabella gave an outsider’s perspective on what it will take for the sector to be future ready: ‘What’s next for councils?’
2019
Acquia Engage Asia Pacific
In ‘The Future of Customer Experience’, Isabella uncovered the drivers of customer expectations and the future direction of the CX industry, sharing real-life case studies, key market trends and technologies, and practical advice on applying data, analytics and operational changes.
Government Customer Service Summit
A deep dive into CX today, customer expectations and contact channels, employee experience in the workplace, and how new technologies are affecting CX.
Collins Booksellers Annual Conference
Isabella covered understanding customers and customer segments, engaging customers across multiple channels, and strategic and tactical ways to grow a customer base, including the in-store experience.
YMCA CX Conference
A four-hour workshop on the future of CX across contact channels, the technologies that augment it, and what YMCA’s customers want.
2018
Genesys G-Summit
Isabella facilitated three executive roundtables on CX strategy and how to align it to ROI, and moderated a panel on ‘Delivering Great CX Today and Into the Future’.
IT Service Management Forum CX Conference
A presentation on the drivers of customer expectations and the future direction of the CX industry.
2017
Verint annual conference
Isabella chaired a CX panel in front of 900 delegates. Panel members included representatives from Optus and Westpac and a US thought leader.
ANZ Bank Marketing Strategy Day
Keynote speaker at the strategy day for all of the bank’s 200 marketing staff.
LGPro Customer Service Conference
Isabella addressed the topic ‘Honing a customer experience strategy in your organisation’.
Clariden Digital Conference
Isabella chaired the conference and hosted speakers from organisations including Westpac, Telstra, the Office of Environment and Heritage, Intuit QuickBooks and Ansell.
Exceed Global CX Forums
Panel discussions with CX professionals. In 2017, guest panellists included C-level clients from ANZ, Medibank, KPMG, EnergyAustralia, iSelect, ME Bank and NAB. Each of the four events was attended by 150 to 200 people.
2014 to 2016
Verint APAC Conference
Two presentations: ‘Customer Experience Strategy’ and ‘Customer Journey Mapping’.
Interactive Intelligence Engage and Interactions conferences
‘Remote Working Strategies’ in 2014, a workshop on ‘Net Promoter Score: Beyond Scoring to Innovation and Best Practice’ in 2015, and ‘Technology Optimisation: Revolutionise your CX and Business’ in 2016.
Auscontact Annual Conference
Isabella co-hosted the two-day conference.
More highlights
Aspect ACE conference
Isabella presented to more than 1,000 international delegates.
Marcus Evans International CX Conference
Isabella chaired the conference and hosted speakers from organisations including Zappos, Air New Zealand, the Department of Human Services, Telstra, iiNet and NAB.
TAFE NSW Staff Conference
Keynote presenter for all TAFE NSW staff, about 500 people: ‘Transforming the Customer Experience from Good to Great’.
Quadient executive roundtable
A roundtable luncheon with senior leaders from AMP, CBA, Zurich, QBE, IAG, Suncorp, TAL, BT Financial and Citigroup.
Cummins
‘Reimagine CX’ for the global power and engine manufacturer.
Enquire
Tell us about your event.
A keynote, a workshop, a panel or an executive briefing. Send the details and Isabella will come back with availability and a quote.