Speaking
Podcasts and webinars.
Invite Isabella onto your next podcast or webinar to share her insights on customer experience, employee engagement and business transformation.
Podcasts
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The Modern Customer
Isabella has appeared on Blake Morgan’s global podcast, The Modern Customer.
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Plugged and Unplanned, episode 28
Booktopia CEO Tony Nash sits down with Isabella, author of Transform Customer Experience, to talk about the importance of customer experience, how she grew her expertise in the area and her writing process.
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Plugged and Unplanned, episode 29
Tony and Isabella talk about her approach to work, what is on the horizon and much more.
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Plugged and Unplanned, episode 30
The third and final episode covers customer expectations, the various customer experience roles and the importance of communication.
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The Fractional CMO Podcast, episode 71
Simon talks with Isabella about how Exceed Global works with organisations to improve their customers’ experience, from customer experience strategy all the way through to execution.
Webinars
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Change Management Institute
‘Embracing an Enterprise-Wide Customer Experience Transformation’: Isabella guided members through embracing an enterprise-wide CX transformation.
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Acquia
‘Extending Your Brand and CX into the Digital Marketplace’: attendees learnt how to use advances in technology to extend their traditional brand and customer experience to digital, transform their organisation and differentiate themselves in the market.
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Cyara
‘Good to Great CX’: more than 100 CX enthusiasts from around the world tuned in to gain insights into taking their customer experience from good to great.
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Telstra
‘Enhancing your Customer Experience: Technology and Contact Centres’: attended by 200 people live and reused by Telstra for its own marketing.
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Freshworks
Two webinars in partnership with Freshworks, on reducing customer effort and the future of CX across channels and technology.
Enquire
Tell us about your event.
A keynote, a workshop, a panel or an executive briefing. Send the details and Isabella will come back with availability and a quote.