Coaching for Frontline Staff
Futureproof your Business
About the program
Coaches can empower people to think differently, create self-awareness, and teach integrated thinking and observation. Through coaching you can learn to build trust and rapport and boost communication skills by using active listening, reflection, empathy and powerful questioning.
This course empowers frontline staff to think differently about the importance of being coached in their role and how it can be leveraged to remain motivated and focused on their goals. It also empowers staff to strive to deliver best practice customer interactions and to be in control of their career.
This highly interactive program enables you to embed your learning during activities, practise and fine tune techniques, and share your experiences with the wider group.
Learning outcomes
- Leverage feedback from your coach to deliver a personalised, seamless, consistent and positive experience for your customers.
- Understand best practice standards for customer interactions to enhance call, email and face-to-face efficiency.
- View customer interactions from a more customer centric viewpoint.
- Create a culture of empathy and empowerment to assist the customer with accuracy, professionalism and care.
- Embrace a coaching culture where you can leverage coaching to improve employee experience.
- Understand your role in coaching and the importance it has for customer experience and your career.
Enquire
Ask about this program.
Tell Isabella about your team and what you need. She will come back with an approach, availability and a quote.