Using Feedback to Transform your Business to the Ideal Future State
About the program
During this program, discover how to engage with internal customers and manage internal customer relationships to transform your business by leveraging customer feedback insights. This program will enable customer feedback and provide invaluable insights into how an organisation can change and improve.
Look at real-life case studies, key market trends and best practice approaches, and learn how to win commitment within your organisation to influence change.
This workshop is designed for participants who are looking to expand their skillset with new thinking and more strategic approaches, for a deeper contribution to the organisation’s strategy or transformation agenda. Don’t miss the opportunity to discover how to do this and more in this interactive virtual class.
Learning outcomes
- Understand the CX ecosystem, its elements and interdependencies, to transform customer experience.
- Link feedback and complaints data to corporate strategy and transformation agendas.
- Integrate your CX strategy and complaints policy to deliver a great CX.
- How to transform feedback into actionable insights and improvement opportunities, and prioritise them.
- Discover the power of storytelling to communicate with senior management and win commitment within your organisation to influence change.
- Obtain best practice advice for engaging customers and stakeholders.
- Learn about methodologies used to implement change, including customer journey mapping.
Enquire
Ask about this program.
Tell Isabella about your team and what you need. She will come back with an approach, availability and a quote.